Terms of Service

Last Updated: June 24, 2026

Welcome to Aolvao. By accessing or using our website and placing an order, you agree to the following Terms of Service.

1. Custom-Made Products

All products sold on our website are custom-made based on customer-submitted photos and specifications.

Because each item is individually handcrafted, slight variations in color, shape, size, and artistic interpretation may occur. These variations are considered normal and are not defects.

2. Customer Responsibilities

Customers are responsible for:

• Providing clear and accurate reference photos.
• Reviewing all order details before submission.
• Responding promptly to requests for confirmation or additional information.

We are not responsible for inaccuracies resulting from incomplete or incorrect information provided by the customer.

3. Production Timeline

Production times displayed on product pages are estimates only.

Actual completion times may vary depending on:

• Order volume
• Design complexity
• Material availability
• Holidays and unforeseen circumstances

We will make reasonable efforts to complete orders within the estimated timeframe.

4. Order Approval

Before shipment, customers may receive preview photos of the completed portrait.

Once final approval is provided, the order will be shipped and no further modifications can be made.

5. Pricing and Payment

All prices are listed in the currency displayed on the website.

Payment must be completed before production begins.

We reserve the right to modify pricing, promotions, and product availability at any time without prior notice.

6. Shipping

Shipping times are estimates and may vary by destination.

We are not responsible for delays caused by:

• Customs inspections
• Weather conditions
• Carrier disruptions
• Local delivery issues

Customers are responsible for providing an accurate shipping address.

7. Refunds and Returns

Refunds and returns are governed by our Refund & Return Policy.

Because our products are personalized and custom-made, returns and refunds may be limited.

Please review our Refund Policy before placing an order.

8. Intellectual Property

All website content, including images, designs, logos, text, and artwork, is the property of Aolvao and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Aolvao shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the relevant order.

10. Contact Information

For questions regarding these Terms of Service, please contact:

Email: aolvaosupport@gmail.com

WhatsApp: +86 138 1983 3086