The original purchaser is covered for manufacturing defects in materials or workmanship for one year from delivery under normal, intended use. Normal wear, misuse, accidents, improper installation or cleaning, chewing, scratching, and unauthorized modifications are not covered. To make a claim, email pupbenchsp@gmail.com with your order number, a description of the issue, and clear photos or video. Do not send the product until we provide the approved return address and instructions. For a confirmed covered defect, PupBench may repair, replace, or refund the affected product and will cover reasonable shipping required for the approved remedy. Full terms: pupbench.com/pages/one-year-limited-warranty.